Where can I find Profit Cheque and Rebate Cheque information?

To find out when your profit cheque was issued login into your account as a coordinator.

The information will be on the top and highlighted in yellow.

Reminder: Cheques are letter mailed within 30 days after delivery to the address used in your account which may differ from where your order was delivered.

Where can I find Terms and Conditions for the program?

You can find terms and conditions here.

What’s the seasonal program submission deadline this Christmas season?

final submission deadline for all seasonal orders is stated below, no orders may be submitted from coordinators or their supporters beyond this deadline.

-The Seasonal Fundraising Submission Deadline for Christmas is the first week of december.

-The Seasonal Fundraising Submission Deadline for valentines is the last week of January.

-The seasonal fundraising submission deadline for Easter is the first week of March.

What is the campaign submission deadline, and why is it important?

Your campaign’s submission deadline is based on your chosen delivery window. Each Coordinator must submit their campaign on time to get their order delivered within the given delivery window. If the Coordinator misses their submission date, then the delivery window will no longer apply to that specific campaign.

Once you submit your campaign, we will process and pack your order within three (3) business days and send you tracking information. Please refer to the carrier’s website to get the delivery notifications.

How do I change my submission date?

Submission date cannot be changed as it will affect your delivery window.

When I pay for my whole order, won't this automatically submit my program?

No. To submit your program you need follow the procedures under the Submit Order tab online

What if I need to change my address after submission?

Please either call us directly at 604 215 0234.  or email us at info@trufflepigchocolate.com and have your customer number ready.

Are you offering any enclosure cards?

to keep the program simple we do not offer any enclosure cards.

How can I submit my paper order?

All orders should be completed online. 

Can I pick up the chocolates from Curbside or Factory?

Can I pick up the chocolates from Curbside or Factory?

Are the chocolates limited to what is in the catalogue? Can we order items that are not part of the catalogue?

we are offering our whole website at this time.

Are gift cards available?

gift cards will be posted on the website if available.

When will my order arrive?

When you start your campaign, we provide you with a delivery window based on your location. When your campaign is submitted, you will receive a tracking number once your order is shipped. Please refer to the carrier’s website to get the delivery notifications.

How to update the coordinator's information?

Any changes to the account information such as Coordinator name update, address, or email change please either call us directly at 604 215 0234 or email: info@trufflepigchocolate.com

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